Frequently asked questions
Everything to know about collecting, delivery and bringing your artwork to life through augmented reality.
Can I use AR with prints of the artwork?
Yes, AR works with prints, but only if they are framed correctly. You must use a paspartu (mat border) around the artwork and ensure the original dimensions are maintained. If the artwork is cut or altered by the frame, AR recognition will fail.
What happens if my artwork is framed differently than recommended?
Will Android be supported in the future?
Can I view multiple artworks with one app?
Do lighting conditions affect AR performance?
Yes. Duties and local taxes are calculated for your destination at checkout.
Unframed editions may be returned within 14 days in their original condition and packaging.
Open the HG Art experience on a compatible phone and point the camera at your artwork.
No specialist equipment is required; a current iOS or Android device is enough.
Every limited edition includes a numbered, artist-signed certificate of authenticity.
We use archival pigment inks and museum-grade cotton paper rated for exceptional longevity.
Yes. Hand-finished black oak, natural oak and museum white frames are available.
Your edition includes future refinements to its digital layer at no additional cost.
Display away from direct sunlight and humidity; dust the glazing with a soft dry cloth.